01 / TRAVEL OPERATIONS
Behind the booking
PNRs, reservations, ticketing, supplier systems and financial workflows.
01 / OVERVIEW
From a flight-booking idea to a connected travel ecosystem.
I helped turn an early concept for Azerbaijan’s travel market into a connected product spanning flight and hotel booking, local agent support, and the operational platforms behind it.
02 / STARTING POINT
The product started with an idea, not a brief.
TINNO began as a flight-booking idea for Azerbaijan with local agent support, but there was no defined scope, feature set or product structure.
INITIAL IDEA
Flight booking with local human support
WHAT NEEDED DEFINITION
- Users
- Features
- Booking logic
- Agent operations
- Technical constraints
03 / UNDERSTANDING TRAVEL
I needed to understand what happens behind a booking.
I combined domain learning, traveler conversations and competitor benchmarking to understand what the product needed to support.
02 / CUSTOMER EXPECTATIONS
How travelers decide
Booking habits, commonly used features and points of friction.
03 / MARKET PATTERNS
What users already know
Established booking conventions and patterns relevant to Azerbaijan’s market.
WHAT AGENTS REVEALED
Agencies often purchase tickets using their own allocated budgets and reconcile the amount after the customer pays. Dependent sub-agents operate within a different financial relationship.
HOW IT SHAPED THE SYSTEM
This operational model informed the role structure, permissions and financial logic of the web admin panel.
04 / PRODUCT SCOPE
The work extended beyond the flight-booking app.
I designed the customer mobile app, its web version, a role-based web admin panel for agents, sub-agents, centers and super admins, and the hotel-booking experience.
01
Flight booking app
The customer-facing mobile experience for searching and booking flights.
- Search
- Select
- Book
02
Flight booking website
The web version of the customer flight-booking experience.
- Search
- Compare
- Book online
03
Web admin panel
One role-based operational platform supporting the people behind each booking.
- Agents
- Sub-agents
- Centers and super admins
04
Hotel booking
A customer-facing hotel journey covering discovery, room selection and reservation.
- Hotel search
- Room selection
- Checkout
05 / FLIGHT BOOKING
Designing the flight-booking journey.
The experience brings flight search, result comparison, passenger details and booking confirmation into one connected flow.
06 / WEB ADMIN PANEL
Managing the work behind each booking.
The web admin panel brings booking operations, permissions and financial workflows into one role-based workspace.
07 / HOTEL BOOKING
Making rooms, rates and conditions easier to compare.
Travelers needed to compare room types, amenities, refundable conditions and total price before continuing to guest details and payment.
01 / DISCOVER
02 / CHOOSE
03 / RESERVE
